Support, cancellation, and refunds

Contact support

Email support@schoolsupportdesk.com. We generally respond within two business days.

Include the email used for your account and a short description of the problem. Do not send a child's name, school name, diagnosis, health information, or desk contents.

Cancel your subscription

Sign in, choose Manage billing, and cancel in Stripe's secure customer portal. Cancellation normally takes effect at the end of the current paid period. You can still export or erase locally stored desk records while signed in after paid access ends.

Refund policy

You may request a refund of your most recent School Support Desk subscription charge within seven calendar days of the charge. We also consider requests required by law and confirmed duplicate or unauthorized charges.

Approved refunds return to the original payment method. Your bank or card issuer controls when the credit appears. Canceling does not automatically refund an earlier charge.